Sales and Customer Service: 800-535-6638

It’s quick and easy. Just call our office and speak to one of our helpful and knowledgeable Brasseler USA® Surgical Instrumentation Inside Account Managers or one of our Customer Service Representatives during the hours of 8:30 AM to 7:00 PM EST (Monday – Thursday) and 8:30 AM to 5:00 PM EST (Fridays). If you wish to fax us your order, you may do so at 912-921-7578. A confirmation fax will be sent upon processing the order.

Credit and Billing Questions/Inquiries:

Call with questions concerning billing during the hours of 8:30 AM to 6:00 PM EST (Monday – Thursday) and 8:30 AM to 5:00 PM EST (Fridays).

800-535-6638


Electronic Data Interchange (EDI)

Customers interested in participating should contact our EDI coordinator, at 800-535-6638.

Return Goods Policy
If product needs to be returned, the following applies:

Consumable/Disposable Product:

Any unused consumable/disposable product may be returned for credit within ninety (90) days of invoice date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not be issued for products that do not qualify for resale.

Capital Equipment:

Any unused capital equipment may be returned for credit within thirty (30) days of invoice date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not be issued for products that do not qualify for resale.

Packaging and Shipping:

Returned items should be packaged in original packaging. Credit will not be issued for items damaged in return shipment due to packaging inadequacy.

Contact a Brasseler USA® Surgical Instrumentation Customer Service Representative at 800-535-6638
to obtain a "Return Merchandise Authorization" (RMA) number.

Please include the following information with the returned product(s):

  • Catalog, number, serial number and lot number (if applicable) of device.
  • Return Merchandise Authorization (RMA) number noted with the return.
  • Original invoice number or copy of original invoice.
  • Original invoice date.
  • Customer name, address and account number.
  • Itemized packing list.
  • Brief statement describing reason for product return.

Note: It is unlawful to ship contaminated non-sterilized products.

Return to:
Brasseler USA® Surgical Instrumentation
4837 McGrath Street
Ventura, CA 93003