To our valued customers,
As the COVID-19 outbreak unfolds, we want you to know that the Brasseler Medical team is here for you and hoping that you and your loved ones remain healthy.
We take seriously our commitment to be a company you can rely on, especially during challenging times, so we wanted to update you on the actions we have taken to support your needs for essential procedures.
Our field sales specialists are available at any time by phone or email, and our customer care team stands ready to assist in any way possible. You can reach us at 1-800-535-6638, from 8:30am-7:00pm Eastern Monday-Friday, or by email at [email protected]. We have taken the appropriate precautions with our team – our greatest asset – so that every customer-facing team member is equipped with the technology to serve you from remote locations.
Our manufacturing has not stopped, and we have initiated defined shifts to ensure the safety of our team members and the continuity of operations. We have also restricted access to our manufacturing facility to further reduce the risk of transmission.
We are following the recommendations of the World Health Organization and the U.S. Centers for Disease Control and Prevention, as well as local government guidelines, to protect our team and support our business continuity efforts. We encourage you to visit the Coronavirus Resource Center on the website of our parent company, Henry Schein, Inc., for additional information https://www.henryschein.com/us-en/corporate/coronavirus-resource-center.aspx.
Most of all, I want to thank you for your patience and understanding as we work through this challenge together. Please do not hesitate to reach out to your Brasseler Medical representative for any assistance throughout the duration of this outbreak.
President, Brasseler Medical