SERVICE & REPAIR
For Repair and Preventive Maintenance Service, call: 877-834-7133 (select option 2)
Brasseler USA Surgical Instrumentation offers a quality repair service and a preventive maintenance program for our proprietary large bone, small bone and high speed power equipment to include Handpieces, Attachments and Accessories (excluding battery packs).
We also offer repair services for ConMed® Linvatec® Micro 100 and Surgairtome Two® handpieces including attachments and accessories.
For all other inquiries please contact our Repair Department. You can rely on the expertise of our industry-trained technicians to keep your power equipment operating at its best. Contact your Brasseler USA Surgical Instrumentation Representative for complete details or call toll free 877-834-7133 (select option 2) for repair information.
For additional assistance contact Product Technical Support:
ADDITIONAL BRASSELER USA SURGICAL CONTACTS:
National Accounts Manager:
Customer Sales Specialist Team Lead:
Due to the repeated surgical use, cleaning, and autoclave cycles that your surgical power equipment endures, routine preventive maintenance should be conducted on a regular basis. Brasseler USA Surgical Power & Accessories recommends that all our proprietary power handpieces, attachments (excluding bur guards) and accessories (excluding battery packs and hoses) be returned to Brasseler USA Surgical Instrumentation, Service Department for routine preventive maintenance every twelve (12) months. Our proprietary Attachments (bur guards and 5/32 Jacobs® chuck) and Hoses are recommended to be returned to Brasseler USA Surgical Instrumentation, Service Department for routine preventive maintenance every six (6) months.
Follow a regular care regimen that includes routine cleaning after each use, strict adherence to sterilization recommendations and a thorough inspection for damage of all devices after each use.
Routine preventive maintenance performed by the Brasseler USA Surgical Instrumentation Service Department can increase the reliability and extend the life of your power equipment.
REPAIR SERVICE FEATURES
- Rapid turnaround
- Low prices as compared to the OEM for a guaranteed savings on every repair
- Detailed service analysis report
- Free one-way shipping on repairs over $100
- Loaner equipment available
- 90 days parts and labor warranty
- Products must be decontaminated and sterilized before returning
Note: It is unlawful to ship contaminated non-sterilized products.
POWER & ACCESSORIES SERVICE & WARRANTY POLICY
Brasseler USA Surgical Instrumentation warrants any service or repair work performed will be free from defects in material or workmanship for the period of ninety (90) days from date of service or repair. This warranty applies to the actual work performed.