CONTACT USFriendly, knowledgeablerepresentatives, ready to help you
SALES & CUSTOMER SERVICE: 800-535-6638
It’s quick and easy. Just call our office and speak to one of our helpful and knowledgeable Brasseler USA® Surgical Instrumentation Customer Service Representatives during the hours of 8:30 AM to 7:00 PM EST (Monday – Thursday) and 8:30 AM to 5:00 PM EST (Fridays).
If you wish to email us your order, please do so at [email protected]. A confirmation will be sent upon processing the order.
If you wish to fax us your order, you may do so at 912-921-7578. A confirmation fax will be sent upon processing the order.
Need to speak with your local sales representative? Enter your United States zip code and we will provide the name and contact information of your Sales Manager.
We can help! Simply fill out the form below and we will be in touch.
Credit and Billing Questions/Inquiries:
Call with questions concerning billing during the hours of 8:30 AM to 6:00 PM EST (Mon–Thurs) and 8:30 AM to 5:00 PM EST (Fridays).
Electronic Data Interchange (EDI):
Customers interested in participating should contact our EDI coordinator, at 800-535-6638.
RETURN MERCHANDISE AUTHORIZATION (RMA)
Contact a Brasseler USA® Surgical Instrumentation Customer Service Representative at 800-535-6638 to obtain a “Return Merchandise Authorization” (RMA) number.
Please include the following information with the returned product(s):
- Catalog, number, serial number and lot number (if applicable) of device.
- Return Merchandise Authorization (RMA) number noted with the return.
- Original invoice number or copy of original invoice.
- Original invoice date.
- Customer name, address and account number.
- Itemized packing list.
- Brief statement describing reason for product return.
Note: It is unlawful to ship contaminated non-sterilized products.
Our returned goods policy is as follows:
Any unused consumable/disposable product may be returned for credit within ninety (90) days of invoice date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not be issued for products that do not qualify for resale.
Any unused capital equipment may be returned for credit within thirty (30) days of invoice date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not be issued for products that do not qualify for resale.
Packaging and Shipping:
Returned items should be packaged in original packaging. Credit will not be issued for items damaged in return shipment due to packaging inadequacy.
Brasseler USA® Surgical Instrumentation
One Brasseler Boulevard
Savannah, GA 31419